Delivery & Returns

Door to door courier delivery -

Orders over R700 free delivery.

Orders below R700, R70 flat delivery rate.

We deliver to all physical addresses within South Africa. We do not deliver to post boxes or internationally.

Depending on where your order is going, deliveries will usually take between 2 – 5 working days, however during peak periods like Black Friday this may take up to 10 working days.

Where unforeseeable delays and out of stock situations occur, every reasonable effort will be made to inform you if we believe there will be a substantial delay in your delivery.

On the morning of your delivery you will receive an SMS letting you know that your order is out for delivery.

Please ensure that you or an authorized person is available at the stipulated delivery address to accept the order.

If there is no one available at the delivery address at the time of delivery the driver will attempt to make a second delivery the next day.

If we are unable to deliver after the second attempt, we may send the order back to our warehouse for a refund where applicable.

All orders leaving our warehouse will be sealed with our warehousing partners no tamper seal. If the seal has been broken or has been replaced with any other type of seal or tape please do not accept the delivery and notify our Customer Service team on 031 010 0005 as soon as possible.

We deliver from Monday to Friday (09h00 – 17h00). We do not deliver on Good Friday, the 25th and 26th of December, the 1st of January or any other public holiday in South Africa. We do not deliver on weekends.

Pargo Click & Collect orders usually take 3-5 working days to be delivered to the collection point requested, this may take longer for outlying regions.

You will be notified via email & SMS when your order is ready for collection.

Please bring proof of ID and your Pargo code to collect your order.

We currently only deliver within South Africa to the Pargo collection network.

Find out more about Pargo here:https://pargo.co.za/

Track you Pargo order here:https://pargo.co.za/track-trace/

We do our outmost to ensure that all orders are sufficiently packaged. If you receive any damaged items please notify us within 7 days of delivery. We will collect the item and upon inspection send a replacement as soon as possible.

If there is an item missing or you get the wrong delivery please call the call center as soon as possible. If you received an incorrect item please do not use it, we will arrange for a collection and have the correct items delivered to you as soon as possible.

Once your order has been placed the delivery address cannot be changed. Please double check your delivery address at checkout.

You can now track your online order here. Please ensure you have your order number ready in order to track your order.

Alternatively, please contact our call centre on 031 010 0005 with your online order number and they will assist you in tracking your order, please note you will receive a SMS from our couriers when your order is out on delivery.

Please note that all orders placed online before the 1st of May that have not been delivered cannot be tracked on the above link. If you would like to track these orders, please call 0860 333 329, with your online order number and the call centre agents will gladly assist you in tracking your online order.

Online customers may return items purchased online within 30 days from the day of delivery for an exchange or refund.

Goods must be in unworn or unused condition, in original sealed packaging including all accessories and tags where applicable. For more information please refer to our refunds and exchange policy.

How can I return my order?

Store returns: Online Customers may return their items to their nearest Keedo store to receive an immediate exchange or refund. For a list of stores please click here.

Courier collections: If you need your item collected please email Keedoonline@retailability.co.za or call us on 031 010 0005 for further assistance

Please note, for Pargo and Courier returns, only once items have been successfully received and inspected by our warehouse team will the refund be processed.

Kindly note that all online orders placed before the 1st of May 2023 cannot be tracked or logged for self serve returns.

For all queries related to orders placed before the 1st of May 2023, or for returns and refunds please contact either the Cape Union Mart Call Centre on 0860 333 329 or contact the Retailability Call Centre on 031 010 0005.