Frequently Asked Questions

We have tried to answer the most common questions below - if you can't find the information you're looking for, please Contact Us.


What safety measures are in place? 

  • Our teams have been briefed to ensure the safety of our customers and our team. We are in strict accordance with the government regulations. Hygiene protocols that have been put in place, include: 
  • Staff will maintain social distance from customers. 
  • Stores will be disinfected before work begins, regularly during the working period and after work ends. Hand sanitizers are being rolled out at store entrances. 
  • All staff will be wearing face masks. 
  • All customers will also be required to wear masks before entering the stores. 
  • Staff will be using hand disinfectant and practicing regular hand washing. 
  • Speedpoints and other touch points will be disinfected after each customer. 
  • We will be offering contactless payment options via EFT. 
  • For online customers, our delivery partners will follow the strictest protocols for contactless delivery. 


Can I place a bulk order? 

Please contact our corporate orders team on [email protected] and they'll be able to help with the details. 

How do I apply to produce masks for you?

To ramp up our production we are working with selected small CMT operators in the Western Cape. We will be relying on our existing network of suppliers to carry out this operation.  

What is the difference between the masks?

Keedmask Protective Mask features an expandable pleat in the centre that extends over your little one’s nose and chin as well as elastic ear-loops. They come with 5 filters. Each filter can be used 5 times. Iron to disinfect between uses. The mask can also be worn without filters and has adequate protection for everyday use. 

Keedmask Cool 3-Pack Masks are single-layer masks structured to fit your little one’s face perfectly with material ear-loops.

Keedmask Fun 3-Pack Masks are double-layered and feature elastic ear-loops with slight pleating on the sides.

Keedmask Tubular Scarves can be used as a scarf that gets pulled over the nose and mouth when entering public areas. It also make a cute beanie when knotted on the one side. It is made of a stretchable cotton-lycra.

Do your masks provide adequate protection?

  • We had our fabrics and masks tested 
  • Our entry level single layer cotton Cool Mask has a barrier rating of up to 75% with airflow rating up to 100%. It is the perfect rating for a child’s everyday wear – a light mask with great airflow and good protection.
  • The double layered Fun Mask offer double the barrier but will be thicker and warmer due to being two layers. 
  • Our protection Keedmask is similar to what is on the market for adults, double layered cotton woven with a pocket for a filter, ideal for using during air travel or when confined to smaller spaces.  
  • The parent can make the choice according to their specific needs. 

How does the sizing work?

Keedmask Fun 3-Pack

  • Size 1 is for age 3-4. The dimensions are 10 x 8cm
  • Size 2 is for age 4 – 7. The dimensions are 12 x 9.5cm

Keedmask Cool 3-Pack

  • Size 1 is for age 3-4. The dimensions are 10 x 8cm
  • Size 2 is for age 4 – 7. The dimensions are 12 x 9.5cm

Keedmask Protective Mask

  • Size 2 is for age 3-4. The dimensions are 17 x 6.5cm
  • Size 3 is for age 4 – 7. The dimensions are 19 x 7.5cm

How do you use a Keedmask?

  • Make sure to change your mask daily
  • For cleaning – wash the mask with soap & water and make sure that you iron it to sterilise
  • Always wash your hands before putting it on
  • This mask cannot prevent you from getting a virus, but it does minimise your risk
  • Not advised for children below the age of 3 or any child with respiratory conditions
  • For hygiene & health reasons, masks may not be returned or exchanged

What are the masks made from?

  • 3 packs are made of knitted cotton to ensure airflow with 0.2% elastin for a comfortable stretch. 
  • The Protective mask is made from woven cotton.